A qualified and certified IT Professional with more than 14 years of IT experience in Desktop Support & Engineering, Network Administration & Support, Incident Management, Service Desk Support & Management, Customer & Service Management. This experience was gained successfully through working on medium and large scale projects. Continuously taking on new challenges, responsibilities, and assignments and learning the latest, leading technologies in order to meet business objectives of all levels of complexity. Good communicator at all levels, learning and adding value on helping others to learn. Excellent time management, planning, organizational skills. Ability to validate and troubleshoot technical & service issues and propose them to solutions. An I.T support all-rounder guaranteed to add value of a high standard to any organization or project or assignment.