Self-starter and a Technical Professional with over eight years Customer Service experience and seven years of experience in Quality Assurance Testing, Business Analysis, SDLC, Retail and Call-Center operations. I communicate effectively at all levels and have acquired exceptional written and verbal communication skills. I can relate well with a wide range of stakeholders both internally and externally to create win-win situations in order to achieve corporate goals. I always strive to focus on opportunities and blind spots which ensure the establishment of new products, new customers and thereby ensuring the healthy success of the business. I believe in customer-centric operations and always strive to ensure the organization exceeds customer expectations.