Personal Profile I am an Experienced Facilitator with a demonstrated history of working in the financial services industry. Skilled in Analytical Skills, Customer Service, Quality Assurance, Contact Centre knowledge and Experience. I have excellent interpersonal skills and work well with individuals at all levels in an organisation. Strong professional with a National Certificate in Forensic Science, ODETDP and Banking. I have acquired the RE5 certificate and a Debt Recovery Certificate. Customer focused professional with very strong leadership skills, financial services, quality assurance, customer experience knowledge and experience. I am a very good coach, and take a keen interest in people development and building teams. In my working career I have worked as a sales consultant, Debt Collector, QA Analyst, Junior Forensic Investigator and currently working as an Operational trainer providing training interventions and supporting different departments within Bayport.