You will find that I am a dedicated and conscientious team player who is accustomed to a supervisory role. I have a history of leading others to successful outcomes in a professional setting, and I believe I would be the ideal candidate to fill this vacancy. I am excited by all the challenges inherent in the position and look forward to the opportunities it presents. As an ambitious leader who adapts quickly to change, I am fully prepared to further support the business to create and sustain a culture of continuous improvement by focusing on innovation and adherence to best practices. My agent coaching and development skills, in-depth knowledge of the market and youth culture as well as experience in world class customer service, coupled by a capacity to deal with challenging duties would be an added asset to the team/business. I understand that this requires supporting a team to meet SLAs, KPI’s as well as achieving optimum results as set by the business and client. As a current team leader for the top-performing team in the department, I bring with me a track record of driven and continuous development that focuses on and thrives in a team environment. My motivational skills and hands-on approach allow me to get all the employees in the department working to the best of their abilities in a positive and friendly manner. In support of the teams, I can resolve complex queries and escalations ensuring customer satisfaction within the guidelines and policies of the business and most importantly the client. I understand that it takes team effort to achieve greatness and for this reason, I am confident that I will continue to be a valuable addition to the current leadership team. In addition, I endeavour to inject added insight and professionalism to relate well to individuals at all levels with diverse backgrounds and have been recognised as a proactive facilitator instrumental in contributing to produce the top performing team month on month.