A self-motivated individual who brings vast knowledge on handling customer related claims/queries such as: • Pre- assessing and processing of medical claims • Investigate and resolve accounts & queries • Billing correct amounts/Tariffs on accounts/Claims • ICD 10 coding • Data capturing • Correspondence • Basic counselling • Escalated queries • Administration • Active listening and great customer service skills • Pay attention details I treat others with respect, have the ability to get on with people and work in a group, practice self-control and discipline and believe that I am ready to take responsibilities and give a positive contribution by providing a high level of support. Also, one must be able to provide support to colleagues and be a team player. I believe I am that individual. I liaise with the Escalations team, Case Managers (including MHS), Call Centre, Membership team and Relationship managers making sure deadlines are met and communications done to members/Providers timorously.