A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration, and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. A bright, talented, and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with minimum supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and ensuring that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated, and having the ability to organize and present complex solutions clearly and accurately.