I have 14 years of Financial Services experience focused on personal loans, credit cards and funeral cover products. My roles have related to bringing about a change or introducing a new strategy into the business. I enjoy and focus on stakeholder communication, impact analysis, reporting and the scope design and software systems. I specifically have experience in the areas of compliance, collections, credit life management, recoveries, workforce planning, customer service, payment methods, debt sales and digital product development. I am experienced in collaborating with people of diverse cultural backgrounds and various levels of business acumen. I love to learn and find tools like story-telling, systems thinking, agile and lean methodologies useful. I am currently completing my MBA with the University of Stellenbosch (USB).