Qualified as a professional dental assistant at the Faculty for Oral and Mouth Dentistry in 1993 I worked in the profession for 9 years. I wanted a career change and was given the opportunity to work at the City of Cape Town after fully equipped myself to me computer literate. I started working as a legal clerk at the City oF Cape Town in 2003. I was promoted in 2009 to Senior Technical officer where I supervised over 15 staff members reporting to me. I worked on my first project in 2014 also in the same year I started part time studies for my ND: Public Management at the Cape Peninsula University of Technology . I graduated with honours in 2016 at the Cape Peninsula University of Technology. I was promoted to Professional Officer as I worked in The system integration unit within the Planning and Building Development Management City of Cape Town. My journey has taught me to so read my wings I faced many challenges but Hard work pays off. I am a positive contributor to my team and I believe in strong leadership and setting daily goals to achieve the objectives set out. The mayor of the City of Cape Town In 2016 recognised my contribution to my work in the implementation of the online Development Applications Management Systems that went live in 2014. I was part of the change management and training to assist staff to work on the new Online system. My knowledge of SAP ERP and Microsoft applications is tools I can take with me to train and empower individuals wherever it's needed to improve business processes. Education and Knowledge is key to any business to provide the necessary and excellent customer service to All clients and stakeholders. I have over 15 years of experience within Local Government.