I have great interest in the position advertised. Studied Diploma in Marketing Management through PC Training and Business College. Then for vocational studies, I went on to work for the Washington District of Columbia in 2010 as an intern for 6 months. I continued to extend my knowledge as I worked as on contract basis in client services and/or service desk for debt counseling and financial care agent for client in financial distress from period October 2010 until November 2011. Pursued an opportunity in Collections department, worked there from November 2012 as consultant, promoted to Supervisor from then onwards. Throughout, I have acquired 9 years of experience in the Call Centre/ Client services environment, 4 years of it in a supervisory role having a minimum of 14 consultants reporting to me. Yours faithfully S.C Madikiza