I’m a hardworking and competent individual looking for a position in customer services where my abilities to work as part a team and communicate effectively with a diverse clientele can be out into good use in a customer service driven environment. I am an enthusiastic and diligent individual with more than three (3) years working experience in debt collection and customer services. I have an excellent track record of working well without supervision as indicated herein under working experience. I am proficient in conferring with customers by telephone or in person to provide information about products and services. I am an expert in handling accounts which includes entering orders, cancelling accounts and obtaining details of complaints. I have In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. I’m a responsible and dependable Debt Collector & Customer Service Representative. I have comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms coupled with solid interpersonal and communication skills. I am proficient in Customer Relationship Management, MS Word, Excel and PowerPoint.