I am sindisiwe mbalenhle sithebe, I have worked for the Newcastle municipality in the administration department for 2 years and hold a 3 years National N Diploma in Management Assistant. My knowledge, skills and abilities, Good communication skills both verbal and written skills - Computer literate (Microsoft word, Microsoft excel, Microsoft access, Power point and Microsoft outlook) - Organizational skills, Interpersonal skills and time management skills - Customer service skills and good telephone etiquettes - The ability to work well under pressure - The ability to work on my own as well as within a team - The ability to identify and handle confidential information appropriately - Decision making and problem solving skills - Knowledge of the Batho Pele principles