Certification: Moderator, Skills Development Facilitator, Assessor, Train the Trainer, Business Management NQF Level 5, First Aid Level 1, Fire and Safety, Health and Safety REP, Excel Level 1 and 2 , Business administration NQF 2 and Grade 12 Results Oriented and people focused Development and Research professional with considerable experience and exposure coordinating and working in both office and field settings. A capable Manager well exposed to most of the Training and Development and Call Center Management, skill development, Learnership management and experience with working with both MICT Seta and Services Seta . Possess 13 years’ experience in management, contact centre both inbound and outbound, office duties and training and development. Working on various projects which cover Training and development and human resources. I have excellent communication skills and a strong ability to identify strengths and development areas within both myself and those around me from working with various types of personalities and being observant. I am able to work under pressure and unsupervised, manage multiple teams and meet practical deadlines. I am able to methodically Start/ Finish projects that are allocated to me. I am a self-motivated, pro-active, honest individual with excellent communication and organizational skills. I am a definite team player, with great interpersonal skills, who interacts with clients and colleagues with a very sensitive and diplomatic approach. My ability to meet deadlines even before stipulated timeframes, and maintain confidential information has proven to be a valuable asset to previous employers.