Branch Support Manager with 30 years’ experience in Private Banking and Retail Banking. I am detailed and process orientated, with experience in Audit and Compliance. A decade of experience in customer service coupled with many client services awards through this era. I have strong leadership skills where change management was my main focus. I have been instrumental in increasing sales performance by taking my branch to the top 3 nationally in 2017. Very focused on engaging and inspiring branch managers and branch staff to achieve their ultimate potential by being a mentor and coach. I have strong management, admin and customer service skills and knowledge. Using my passion for client service I achieved numerous promotions into roles of progressive responsibility. As a result, I bring all round capability as well as the ability to identify and implement improvements that enhance productivity in the business.