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Samantha F.

Client Relationship Officer

  • Hourly rate: R100 /hr
  • Experience: 10 Years

About Samantha

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Client Services Specialist with technical support in Middelburg, MP. Extensive experience in liaising between departments, capturing accurate information and developing positive relationships with clients/customers as well as providing technical support both internally and externally. A few of my strengths: Administration: with a keen eye for detail and familiarity with contracts and legal documents. Information Technology: dealing with hardware and software and queries as well as troubleshooting web page issues Organization: Ability to delegate elements of master projects and ability to keep an overview of all progress Inter-departmental liaison: ability to understand and “translate” different jargon from different departments and create a cohesive line of communication Client/Customer Services: developing and maintaining relationships as well as extra guidance, training, or assistance of any kind (client reviews available upon request) SOP’s/Processes: I have created several guides and manuals within my department as well as developing new processes to ensure a smooth flow of responsibilities between departments. (examples available) Team Leading/Mentoring: I have undertaken mentoring staff members, providing them with training, support, and ongoing encouragement. Data-capturing/Typing: 48wpm with 100% accuracy Learning: I am a very fast learner as demonstrated by being self-taught in HTML and providing clients with personalized landing pages (HTML examples available) Work Ethic: I am a very hard worker and always strive to be the best at whatever my job function entails, I also feel no fear about taking on additional responsibilities without question (leaderboard summary available)

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