To Whom It May Concern I’m Rumbidzayi Muzvongi and I am an Operations and Customer Service professional, with ten years work experience. I hold a Master in Business Administration (MBA). My experience has unearthed my love and passion in my profession; thus, it is my personal mandate that I always research innovative strategies to enhance customer service offerings thus resulting in an unforgettable customer experience for the customer, and retention and loyalty for a business from its customers. My expertise also spans into Administration, Operations, Market and Statistical Analysis, furthermore I have sound expertise and knowledge in stakeholder management and engagement. I would appreciate your consideration of my attached CV. Sincerely, Rumbidzayi Muzvongi