Able to Provide: Functional Support • Troubleshooting escalated matters • Liaising with developers to find and test technical solutions when required • Identifying gaps in knowledge/ training • Providing advice and mentoring level 1/2/3 users Consultation and Business development • Meeting with clients to determine requirements • Clarifying a client's system specifications, understanding their work practices and the nature of their business • Traveling to customer sites/ liaising with staff at all levels Project Management • Project management throughout SDLC including defining scope, timescales and the resources required • Presenting solutions in written or oral reports • Helping clients with change management activities • Defining software, hardware and network requirements Business Analysis • Analysing IT requirements providing independent and objective advice on its use • Developing agreed solutions and implementing new systems through Agile methodologies • Creating business and use cases Testing and Training • Creating and executing test plans • Conducting system and functional testing • Facilitating User Acceptance Testing • Designing, testing, installing and monitoring new releases and systems • Preparing documentation and presenting progress reports to customers • Provide and organise training for trainers, users and other role players • Co-ordinating, configuring and implementing new releases • Conducting communication sessions