I am a health professional with experience in ISO 9001 and Lean Six Sigma, compliance management with paralegal elements, nursing and nurse case management. Technically orientated, I am an efficient problem-solver who is intensely driven to do things right. As a researcher, my critical thinking and problem solving skills allows for the ability to evaluate and judge the value of information and to draw conclusions from data. And to devise strategies to find solutions to problems identified. With my clinical background and being in the managed care industry since 1996, I’ve applied my clinical knowledge and skills to the managed care and administration environment. Combined with the various compliance and legal courses completed and experience gained, I understand the legislative and legal compliance requirements in various departments and health programmes. Being involved with the implementation and auditing of the ISO 9001 quality standard, it assisted with compliance monitoring activities. As quality requirements are applicable to any area of business, my quality knowledge and expertise is applicable to all aspects of my work. With my attention to detail and high standards of accuracy, I am conscientious about my responsibilities, and self-disciplined in carrying them out. It also enables excellent grammatical, editorial and proofreading abilities, and supports me with tasks like process mapping, root cause analysis and identifying gaps in a management system. I enjoy training and professionally interacting with people in groups or individually to impart skills and knowledge. I strive to communicate effectively and network with all levels of employees and management. I have done a variety of internal soft skill courses over the years, which include a Team Leader Development Programme (2009) and Project Management (2007). Confidentiality, customer satisfaction and continual improvement are of utmost importance to me, on a personal and work related level. I enjoy learning new skills and believe life-long learning is essential for personal development and growth to ensure ongoing success.