I have been employed at the South African Reserve Bank for the last 30 years and have extensive successful experience in business operations management and administration—as well as my expertise in overseeing HR, budget planning, and process improvement efforts—I feel confident that I would significantly benefit your company in this capacity. Experienced Administration Manager with a demonstrated history of working in the banking industry. Skilled in Negotiation, Business Planning, Microsoft Word, Management, and Oracle Financials. Strong operations professional with a Higher Certificate In Management focused in Business Administration and Management, General from Milpark Business School. From supervising staff and updating procedures to planning communication systems and overseeing accounting and revenue collection, my background has consistently been characterized by my steadfast dedication to supporting executive-level personnel and achieving organizational objectives. My proven ability to strategically define and meet goals, along with my organization and time management capabilities, position me ready to excel in this role. Consider the following highlights of my qualifications: • Holding full responsibility for operational functioning, procedural enhancements, staff hiring and coaching, quality management, team motivation, and administrative efficiency throughout my 6-year career as an Administration Manager with the South African Reserve Bank, Johannesburg Cash Centre. • Providing input as a SME with the designing of the Hyperion Budgeting system and the Records Management systems that was developed at the Bank. • Providing input as a SME with the designing of the Oracle ERP systems that was developed at the Bank • Introducing a weekly one-on-one meeting with administrative team members, resulting in a major improvement in team member engagement over the previous year which led to a clean Audit and Clean Compliance Report for the 2018/2019 Financial Year. • Contributed to the overhauling of the Notes in circulation regarding the quality of notes by being part of the delegation that carried out a benchmarking study in Brazil, America and England and thereby submitting the overhaul of the system which was implemented in 2018. • Was part of the Team that ensured the successful restricting within the Reserve Bank. • Analysing and revising internal accounting and budgeting processes to ensure accuracy and timely reporting on all financial data and resources. • Utilizing superior organization, interpersonal, and relationship management skills to propel operations and staff to peak results. • Holding of a Higher Certificate in Management from Milpark Business School, an Advance Diploma in Central Banking with the following designations: CAIB(SA, AIB(SA) and PB(SA). With my record of success in operations, HR, and process management and administration, coupled with my team leadership skills and my tireless enthusiasm and dedication, I will certainly surpass your expectations.