Receipt, categorize, verification, registration, data capturing and scanning of all inbound mandates received from GPG department with in the stipulates service level agreements. : Categorization of mandates in accordance to mandates types and process area. registration on mandates onto Document management system. Data capturing of metadata in line with mandate requirement. Preparation for scanning purpose. Image capturing / scanning mandates and verification prior to delivery to processing business units. Identification of inaccurate routing within document management for Team Management intervention.