-Am a Technical support professional with 6 years of work history working in help desk, IT support environment. -Strong knowledge of support desk software and ticket tracking systems. -Excellent communicator, capable of explaining technical issues quickly and easily, ensuring timely resolution of problems *Handled 250+ daily inbound calls while providing superior customer service to customers as it pertains to account support, billing and technical support. *Made outbound service calls to resolve customers' problems and inquires, including but not limited to tech support and account information. *Ensured to compute all relevant information into customers account for future referencing. -Install, configure and maintain software applications, operating systems administration. -Set up administrative passwords and directory permissions -Install and maintain anti-virus, firewall and security -Certified on ITIL Foundation in IT Service management