For 11 years, I have worked in a call centre environment where I addressed customer concerns on a daily basis. I listened carefully to their issues, ensuring I understood the nature of the problem so I could provide them with the correct resolution. My computer related tasks included updating customer accounts, tracking the vehicles, assisting them with roadside assist and my strong typing skills and grammar helped me to complete these duties quickly and accurately. I always strive to remain polite and calm when dealing with angry clients, because I know how important maintaining customer loyalty and retention is to your company. By making sure that I have in-depth knowledge of products and services, I can answer questions and relay the benefits without being pushy. Your Company needs someone who can work the late night shifts, including some weekends. With my flexible schedule, I can provide reliable service when needed. I’m ready to start to work immediately.