 Answer and direct telephone calls  Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders.  Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers  Maintain updated systems for filing, inventory, mailing, and databases  Handle incoming and outgoing office correspondence  Compile and maintain records of office activities and business transactions  Type, format, proofread and edit documents from notes or dictation  Prepare meeting agendas; attend meetings to take notes and write minutes