Dear Sir / Madam With great enthusiasm, I am applying for the position advertised. My varied experiences and extensive skills in performing different office tasks make me an ideal candidate for this position. The managers’ at my previous place of work will attest to my natural abilities to plan, organize and carry out procedures associated with office work. As noted on my resume, I am highly skilled in providing excellent support to department heads, and managing everyday office tasks. This includes: maintaining contact with customers, creating liaison with other agents, maintaining inventory supply and typing documents as needed. Moreover, I have a demonstrated ability to prepare reports as analysing available data is the best way to figure out what an office needs in terms of supplies and employees. Since good customer services is the base of all successful businesses, I have good skills to care for customers so that their needs are met – which ensures their loyalty. I am self-motivated and determined with a strong sense of personal initiative, with good time management, willing and able to learn quickly, with a 100% service commitment attitude. I am professional and presentable, trusting and have high ethical and moral values. Superior written and verbal communication skills and have an ability to interact at all levels. I have good interpersonal, strong computer skills, able to handle multiple tasks, Display friendly and efficient qualities that reflect the Planet Fitness way. I am flexible and adaptable. Can use initiative and resolve any queries, handle pressure and able to honour confidential information. I pose grade 12, Information Technology (National Diploma), Facilitation (Certificate), Assessor(Certificate), Moderation (Certificate),Financial Literacy (Certificate), Customer Services S.A Host (Certificate), Customer Services and Acquisition (Certificate), Selling Voice Contract Products and Services (Certificate), Basic Customer Service, Selling Skills (Certificate), Assessor, Moderation and Facilitation qualifications. I am currently a Trainer / Facilitator facilitating on the following courses:- Welcome to Computer (Software, Hardware, MS Office Programmes), Leadership Academy, Work Readiness and Welcome to English. Saturdays I train on basic computers from grade 7 – 12. Some of my key skills that are relevant to this opportunity include:  Over 10 year’s professional experience in an administrative managing a large switchboard area, PA, secretarial, clerical, office / project/business, data capturing, organizing, planning, ordering of stationery and office equipment, capacity providing support and assistance to both a single department and multiple individuals throughout the company. In-depth experience in telephone, data management, internet, emailing, research, report writing, developing presentations, drafting correspondence, organizing meetings and travel, manage petty cash, financial controlling, coordination, facilitation, training, imports, exports, warehousing, dispatching, invoicing, debtors, creditors, quoting, event management, payroll, calculating of timesheets and customer service.  a comprehensive working knowledge of various computer applications including MS Word, Excel, PowerPoint, Office, Retail Management, Desktop Publisher, Photo Snap, Dimension Debtor, Ms Project, Oasis, Pastel I.Q, Pastel Sage (BIC), VIP Payroll Classic, ES2, Bio-star and Access.  An independent worker with a reputation as a resourceful problem-solver who uses her initiative and organizational skills to get the job done.  Regarded as a competent team member who is always prepared to go the extra mile  Proven ability to remain focused and self-directed in a fast paced work environment while dealing with conflicting demands I am confident that my professional knowledge, work experience and motivation make me a suitable candidate. Thank you for your time and consideration. I look forward to your positive response. Yours Sincerely Nonhlanhla N.C Madlala