Currently working as a Quality Assurance Manager at Alteram Solutions and supporting a Dept. of Labour project, providing BPO services. I'm an independent business professional with 14 years of experience in corporate/private and entrepreneurial companies across diverse industries. - Respected leader/coach/manager of high performing teams, in quality and assurance driven environments and call center /support/ help desk departments. - Expert in client relationship building & management. Proven ability to drive record-high performance results and strategic in output records relating to BPO, quality assurance, client satisfaction techniques and ability to drive positive team moral and reach/exceed monthly/annual benchmarks. Aspiring to be a qualified project manager with an accreddited Master black belt in Six Sigma.