I am a hard worker and commit myself to tasks at hand . I always strive to be professional in my work environment.I have worked for the past 10 years within retail and banking industry. My day to duties are providing telephonic customer support and respond to emails Address telephonic complaints and general queries in a professional manner and in line with set standards. Adhere to sound written communication principles Maintain customer service standards and promote a positive image of the Company Escalate complaints/enquiries/information to relevant operational level. Ensure complaints/questions are answered/resolved in a reasonable time-frame Follow-up on customer enquiries and complaints, if applicable address complaints referred by Social Media Department and provide written and verbal feedback, according to set standards. My duties also includes: Activation of credit cards • Approving of credit limits and increase and reducing • • Tracking of cards to UTI • • Distribution of cards as per customer’s request • Doing and amendments and enquiries on the credit card account • • Doing affordability checks before approving the cards limits and card renewals • • Assisting all Woolworths Financial Services client with account enquiries • • Processing loans and Store card enquiries i.e., payments, balances and credit • • Processing all admin duties on the accounts should clients request amendment