Services SETA Constituent Assessor & Moderator for • Quality Management Systems NQF Level 5 • Project Management NQF Level 5 • Generic Management NQF Level 5 • Contact Centre Management NQF Level 5 • Generic Management NQF Level 4 • Contact Centre Operations NQF Level 4 • Management & Administration NQF Level 4 • Business Administration Services NQF Level 4 • Project Support Service NQF Level 4 • Management NQF Level 3 • CC and Business Process Outsourcing support NQF Level 3 • Business Administration Services NQF Level 3 • Business Administration Services NQF Level 2 and • Contact Centre Support NQF Level 2 • Labour Relations Practice NQF level 5 and 6 • Certificate: • Business Systems Operations: End User (ERP) NQF Level 04 • New Venture Creation NQF Level 04 • Governance and Administration NQF Level 07 • Marketing NQF Level 04 • Marketing Research NQF Level 05 • National Diploma: Customer Management NQF Level National Diploma: Marketing Communications NQF Level 05 • National Diploma: Customer Management NQF Level 07 • Labour Recruitment Services NQF Level 04 • National Diploma: Labour Relations Practice: • Dispute Resolution NQF Level 5 Unit Standards: • 13952 – Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit NQF Level 4 • 113836 - Apply basic computer technology NQF Level 3 • 119078 – Use a GUI-based word processor to enhance a document through the use of tables and columns NQF Level 3 • 116940 – Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem NQF Level 3