I'm an experienced and innovative expert in business analysis, CRM, Management formation, Business Intelligence, project management, Records Management and POPI. I have implemented complex and successful solutions ranging from industries such as financial institutions, telecommunications, insurance and entertainment. I have extensive knowledge and exposure to working methodologies such as SDLC, Agile, Scrum, ITIL and COBIT and systems integration with the latest technology and trends. My exposure to different fields of industries has opened the exposure to have experience and knowledge on Payment Card Industry Compliance (PCI), Card and Financial product designs and configuration, Protection of Personal Information (POPI) and Consumer Protection Act. I am skilled at devising and seamlessly directing the development of revolutionary solutions which maximize speed, efficiency, and cost-effectiveness.