My background is in process development and process optimization, primarily in the hydro-metallurgical industry. I have extensive experience in metal refining processes, both from an R&D and a production perspective. I currently market industrial equipment such as centrifuges and my success is this business results from my being able to assess the process problems which clients are experiencing and come up with effective solutions. I can effectively interact with all levels in an organisation, from operator level to top management. Each has a role to play and insights into process problems often come from the operators who are dealing with the process on a daily basis.