I am an experienced and enthusiastic Customer Service Consultant, trained Quality Specialist and Team Leader as well as a Coach with a demonstrated history of developing, leading and transforming employees and businesses to reach higher productivity and greater customer satisfaction. I support a client-focused culture whilst ensuring the interests of the business. At LIT, I successfully conducted Emotional Intelligence Workshops for the consultants and support staff to improve communication between them and the clients. It has now become a global company standard.