I am Neliswa Ngobese, 25 years old, with a National Senior Certificate obtained in 2014. I also have an IBM certificate in Information System Development obtained in 2018. A proactive, customer orientated customer service agent and sales rep with 3 years of experience in a gym company Virgin Active, 6 months of technical support at a college institution and 6 months customer service at a call centre CCI. I have obtained a 100% VOC and have consistently surpassed my target KPIs for both CCI and Virgin Active.