I am a highly experienced HR professional with extensive experience across the HR value chain. I have in-depth knowledge of the workings of a call centre and the challenges experienced in those environments. I have a passion for identifying young talent and working with leadership to develop them for future opportunities. I have a strong employee relations background from day-to-day activities, working with unions and the HR legal team. I have also represented my company at the CCMA up to Arbitration stage. I believe in diversity in the broadest sense of the word and have done extensive work to promote equality in the workplace.