I have more than 35 years experience in the ICT industry, specifically IT Operations Management, operations efficiencies, personnel management, IT process and policy development and deployment. I have successfully managed various teams in the operations management function in the fields of IT Infrastructure and Applications Support and also managed implemented and transitioned clients into various IT service management disciplines. In my current role as Senior IT Management Consultant, I have extended my breadth of knowledge to include global good practices – from ITIL to people mentorship; I lead the majority of Benchmark, Process development, policy development, best practice implementation and price modelling projects, along with operations modelling and RFP processes management within the organisation.