Remote support Engineer familiar with desktop computer operations, including network connectivity, installation, maintenance, and hardware configuration. Communication Skills – Working with clients and customers, r have strong written and verbal communication skills. Handle customer concerns, and advise customers on how to troubleshoot their software and hardware. Analytical Ability – Charged with solving issues and analyzing software problems, have strong analytical skills. Gather information from customers to diagnose problems and come up with solutions. Remote Support – Working remotely, adept at using a computer as well as a telephone to provide support. Technological Skills – Work with different technology systems. In order to troubleshoot issues and answer customers’ questions, have a strong knowledge of technology.