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Mpho M.

Technical Support Agent

  • Hourly rate: R300 /hr
  • Experience: 22 Years

About Mpho

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I have extensive IT technician training, A+ Certification, and hands on experience that makes me an exceptional candidate for most IT Support Technician positions. I utilize my skills and capabilities and effectively contribute to my company. Worked for big companies like Dimension Data, Cell C and Telkom. I acquired talent in aspects of troubleshooting, installations, and configuration for a variety of desktops, laptops, hardware, and software. • Fault finding and diagnostics on faulty Hardware. • Replacing and installing of faulty parts with new or warranty parts. • Work on all Desktops and Notebooks. • Check all warranty status online and recommend end solutions. • Software support, maintenance & Installations • Track record of resolving complex technical issues. • Demonstrated ability to timely respond to and resolve client tickets Known for collaborating with staff to provide effective support

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