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Michelle F.

Administrator

  • Hourly rate: R200 /hr
  • Experience: 23 Years

About Michelle

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With over two decades of experience at ABB South Africa in roles such as Operation Coordinator and Administrator, Customer Support Coordinator, Contracts Manager, and Project Manager Associate, I have honed my skills in project management, procurement, client relationship management, and operational coordination, making me an ideal candidate for this position. In my current role as Operation Coordinator and Administrator, I have efficiently managed the sourcing and procurement of specialized components, expedited urgent POs for delivery, and identified and resolved discrepancies between supplier invoices and receiving reports. My comprehensive understanding of managing project budgets, monitoring expenses, and providing financial reports aligns perfectly with the responsibilities outlined in your job description. Furthermore, my experience in developing project plans, timelines, and budgets ensures that all deadlines are met, and potential issues are swiftly identified and corrected. As a Customer Support Coordinator, I successfully managed a team of seven field service employees, handled customer order delivery queries, and ensured all service activities were executed on time and within budget. I have a proven track record of managing service contracts, direct support services, and resolving customer disputes, ensuring timely payment and customer satisfaction. My proficiency in tools like SAP ERP for creating contracts and maintaining billing plans has been pivotal in maintaining smooth operations within my current business unit. My tenure as Contracts Manager required me to handle local and international orders, manage design changes, ensure compliance with international standards, and conduct commercial negotiations. I have provided unwavering support in all contractual and technical aspects, actively documenting and pursuing variations/claims to defend project interests. My ability to navigate and resolve external disagreements and disputes further exemplifies my adeptness in managing complex project environments.

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