• Seeks to understand Customer Customer Focus • Build relationships • Takes action to meet customer needs • Targets learning needs Continuous learning • Maximises learning • Applies knowledge and skill • Takes risks in learning Communication • Comprehends communication from others • Ensures understanding • Facilitates goal accomplishment Contributing to team success • Involves others • Informs others • Models commitment • Prioritizes Planning and organizing • Makes preparations • Stays focused • Follows procedures Quality orientation • Ensures high quality output • Takes action Technical/professional • Industry knowledge knowledge & skills