As a skilled communicator, administrator and problem-solver with 12+ years of experience ensuring outstanding customer service within high-volume call centers, I possess a wide range of knowledge and expertise that will allow me to continue contributing towards the success of the company. My background includes successfully enhancing customer response strategies, implementing new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. My proven dedication to optimizing customer service and sales success along with my exceptional interpersonal, analytical, and time management talents will contribute immensely to the success of the Company.