Highlights of my background include: • Expertise in IT technical support and helpdesk support, quickly resolving user concerns and maintaining a reputation as a “go-to” person for all technical and IT system concerns. • Configuring computer systems, diagnosing software issues, troubleshooting network/connectivity problems, and testing new technologies while delivering comprehensive user support via phone, in-person appointments, or remote access. • Keen aptitude for technology programs and solutions; proficient in an extensive list of software applications/platforms and hardware components (please see attached resume for specifics). • Completed a Bachelor of Science in information technology with a concentration in Management Information Systems from Richfield Graduate Institute of Technology. • Completed a Technical Support Learnership with the university of Johannesburg(please see attached resume for specifics and am now working as a computer lab technician at Richfield graduates institute of technology. • Demonstrating polished leadership, analytical, problem-solving, and collaboration talents to drive projects and teams to peak results. With my professional experience in IT technical support and helpdesk support, coupled with my enthusiasm and dedication to success, I believe I could swiftly surpass your expectations for this role. I look forward to discussing the position in further detail.