Luiz has been involved in all aspects of customer service in the hospitality industry for the past 25 years. With a strong emphasis on superior customer service and a keen eye for detail, he has a natural ability in effectively planning and leading excursions, providing fun and memorable experiences for his more than 3,400 satisfied clients. His advanced research skills ensure successful coordination of tour planning to offer clients once-in-a-lifetime travel experiences. Luiz also has an extensive background in hotel and restaurant management, which not only provides valuable insight in coordinating travel itineraries, but strengthens his ability to coordinate people. His fluency in multiple languages, combined with excellent listening skills, promotes effective communication with both local and international clients. Aspirations Luiz is passionate about the natural environment, animal welfare and global sustainability. He hopes to combine these interests with his vast experience in hospitality or tour management to provide his services in a capacity in keeping with his skills but also reflective of the post-pandemic world. Languages English (fluent) Portuguese (fluent) Spanish (fluent) Italian (basic) French (studying) Zulu (studying) Most recently, for the past five years (from September 2015) Luiz has been acting as a freelance tour guide with Kobo Safaris & DMC. He was responsible for developing tour programming to enhance guest’s experience, managing groups of up to 40 tourists from multiple countries; introducing them to the exciting sight and wildlife of South Africa, Eswatini, Lesotho, Mozambique, Namibia, Botswana, and Zimbabwe, and educating them about the culture, arts, flora and fauna in six languages, including English, Portuguese, and Spanish. Skills o Multi-lingual o Strong communication and relationship development skills o Expert knowledge of local flora/fauna, art, food, wine, history, geography, and culture o Emphasizes excellence in client service in all capacities; guide, server, host o Experienced coordinating large tour groups (75+) for groups aged 2 to 90 o Meticulous in client's travel documentation o Adept at developing events and adventures tailored toward specific age groups, tastes and budgets o Experienced in scheduling, training and overseeing employees in hotel, restaurant/bar, and tour settings o Fluent with sales spreadsheets and reporting