Good day, My name is Livhuwani Mukhithi, I am a young passionate individual who takes pride in everything I do. A good team player who also work well individually, good communicator, ability to interpret the information so the next person can work/understand, flexible and with IT experience. I have an experience in an IT environment as a 1st line Helpdesk support agent and working as a 1st line support in an IT industry. I have been working with customers which helps me understand the importance of excellent customer service, and can work well under pressure. I have IT qualifications. NQF Level 5 System support and National diploma in IT programming and ITIL Foundation international certificate. With Own transport. My career to date has enabled me and not limited to: To resolve and/or escalate the queries or requests within the approved turn-around times. To complete administrative tasks efficiently and as per Policy and Procedures. To be attentive to details, to complete any other task or duty management may reasonably expect of me within given time. Provide internal and external users with email and telephonic support, A good team player working well under pressure individual as well, Problem solving, good telephone etiquette, strong interpersonal skills, multitask and detailed orientated, fast leaner and also have the interest of learning every day, Currently Self studying SQL Server. Kind regards Livhuwani Mukhithi