The following are my key performance areas... Analytics  Providing detailed analysis and commentary for management reporting  Interaction with senior stakeholders and all areas of the business to ensure that the data and MI continue to appropriately reflect the business aims and requirements  Ensuring accuracy and timeliness in the preparation of regular data, management information and reports Processes  Introduce new process to improve business  Interrogate existing process  To fully understand the processes within the company and improve on them  To take full ownership of handovers i.e. understanding what the script does and re-coding if necessary Delivering Monthly/Weekly/Daily MIS Reports/Ad hoc Reports  Measures the overall performance and quality of deliverables; Reporting Standard & Content  Quality of work delivered  Making sure that reports are delivered as per SLA Secondary Objective To provide management information reports and recommendations to relevant stakeholders to assist in making informed and effective decisions Roles identified based on outputs of the job