I fell into the travel industry purely by chance and 18 years later, I still love organizing other people's lives. Ensuring the client’s needs are met has always been my priority and I am always committed to delivering exceptional customer service, whilst focusing at achieving the maximum sales target. I have very strong communication skills and am able to handle complaints in a diplomatic and effective manner by remaining calm and focused. I am a highly dedicated and driven individual who is able to meet any challenge. My ability to plan and prioritize a heavy workload enables me to achieve a high level of productivity and I thrive in a challenging environment. I am skilled at multi-tasking and very organized, paying attention to detail. I have learnt to master the art of time management and to put my head down to achieve great results.