I am a qualified IT graduate in Bsc(Computer science and information system) with experince and skills in the IT industry. I am dedicated, hardworking person who enjoy challenges, i believe a combination of my qualifications together with my experience will make me an ideal candidate. Regards Koena(***)-***-****/(***)-***-****) My Skills are as below;  Resolved network problems  Resolved trust relationship issues  Installed operating system and Join computers to domain  Setup Emails accounts  Created new emails profiles and personal folders for email backup  Password reset and unlocking user account  Resolved IP Conflict  Made IP reservations on DHCP  Resolved Paper jam from the printers  Configure and install new printers on the network and local  Share printers on the network to enable users to print  Installation of web browsers  Remote desktop connection via SCCM (System Centre Configuration Manager)  Incident management  Problem management  Change management  IT project management  Self-service portal  Knowledge base  Multi-site support  SLA management  Help desk reports