I have been involved in the call center environment for close to 20 years leading various specialised teams. I have led teams of close to 200 staff to teams with a little over 20 staff. I have built a reputation for being able to drive engagement and results by assisting staff to connect to the companies vision and focusing on their brand thus creating consistency in both sentiment and KPI outputs. Look forward to being able to positively contribute to your organisation and moving you a step closer to your vision.