• Make sure emails are working for clients • Applications are correct for each department and working • Pc/notebook are connected to the network and connected to correct domain • Ensure the call queue are attended (day to day desktop support work) • Sending calls to the correct teams • Making every work station have power and components are in working order • Meeting rooms are up to date( projectors,speaker,desktop) are in working order • Have a minimum of five bullet points and a maximum of ten. • Anything goes wrong with the user pc or notebook(network,internet,network) • Working in Active directory (reset Passwords, disable Accounts, unlock Accounts etc. • Making sure projects are done on time • Working with different teams to get the apps working and get the proper support they need • Making sure the citrix platform for each user are connecting and the apps in it are published and working fine • Remote support to different countries and companies by using Microsoft lync and teamviewer • Making sure users are in correct OU and groups for the policies to apply to the profiles • Doing basic backups(putting in the tapes and removing them and doing paper work for the offsite storage) • Basic facalities duties as well( making sure the power is up in running, the aircons are working ,projector are serviced in time etc.)