​I am a reliable versatile professional with extensive expertise in information communications Technology, complex customer issue resolution, and support team management. Acknowledged by RocketNet’s leadership for my strong ability to drive results and accomplish objectives, I bring a highly reliable technical skill set across IT hardware, software, networks and comprehensive support functions. Beyond technical proficiency, I have developed key soft skills through years of experience in the call center environment, enabling me to provide exceptional service quality and effectively lead teams in diverse scenarios. My combination of technical expertise, analytical abilities, strong administrative skills, and effective management experience makes me a valuable asset. I am committed to exceeding expectations, prioritising tasks with precision, and consistently delivering service excellence across all aspects of my role I am highly skilled at bringing teams together, creating an environment where work is both enjoyable and productive. By actively participating alongside my team, I demonstrate a hands-on approach that fosters mutual respect and motivates each member to give their best. I believe in leading by example—showing a willingness to tackle tasks head-on, no matter how challenging. This approach has proven successful in building team morale, as my dedication inspires others to put in extra effort and strive for excellence. Together, we achieve more, taking pride in our work and pushing boundaries to exceed expectations.