Experienced professional with proven success in major internationally-recognized hotel and luxury cruise environments. Strong ability to Pre-Openibuild and lead teams that provide outstanding customer service. Demonstrated skills in developing and implementing processes and procedures that improve revenues while decreasing costs. Well-versed in leading pre-opening and opening phases of new hotel launches. Highly adept at identifying and defining operational issues and rapidly implement effective, best in class solutions. Proven expertise in: · Pre-openings and Re Brandings · Project/Program Management · Product Development · Strategic Planning and Execution · Process Improvements · Owner/Operator Relations · · Team Building and Leadership · Sales & Marketing Strategy · Technical & Maintenance Oversight · Team Training and Development World Class Guest Relations