Dear Sir/Madam I was excited to see your opening for a vacancy, and I hope to be invited for an interview. My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the store assistant manager for Edcon Jet , where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors and providing back-up cashiering during busy periods In addition to this experience, I gained considerable customer service skills during my employment as a and promote while in high school. I also bring to the table strong computer proficiencies in MS Word, Pastel, MS Excel and Speedpoint. I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at (***)-***-**** to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity! Sincerely, Gugu Magagula