Hard working individual who has 7 years’ experience within the Help Desk industry. Computer Ink & Media Solutions and UCS Solutions gave me a broader understanding of Information Technology world. Also acquired strong customer centricity from Edgars and UCS Solutions. I am an effective communicator at all levels within an organization. Customer focused with excellent interpersonal and organizational skills. Strictly adhere to process and procedure and able to deliver within agreed SLA. Excellent knowledge ITIL process flow and the importance of practicing it in a company.