I am Duncan Kulani Maluleke IT Solutionist I bring to the table a strong customer service mindset combined with technical skills honored with more than 1-year IT Support Experience . Key strengths include: High-volume ticket management. In my current position as Desktop support Technician for Lancet Laboratories, I handle 300+ tickets per month, fully resolving and documenting issues for future reference. A track record of consistently meeting or exceeding performance targets correlated with call handling and customer satisfaction goals. Technical knowledge: Windows (all versions); Windows Server 2003, 2008 R2, 2012, 2016 and 2019; macOS, Linux. Remote support, Microsoft Active Directory Services, LAN, WAN and Wi-Fi network technology, Router configurations, APN Configurations, Network protocols (DNS, DHCP, NTP, SNMP, SMB, RDP, HTTP, HTTPS, TELNET, SSH, FTP) Network Topology (BUS, RING, MESH, PEER-TO-PEER, STAR, HYBRID) MS Office 365/Exchange, Computer Networking, Customer Service, IT Infrastructure Services, IT Support, Operating Systems, Security, System Administration, Troubleshooting, Active Directory, Azure Active Directory, Cloud Services, Configuration Management, Desktop Administration, Desktop Deployment, Enterprise Desktop Management, Microsoft 365, Microsoft Endpoint Manager, Microsoft Intune, Mobile Device Management, Network Administration, Windows 10. Digital Transformation, Internet of Things, Binary Code, Customer Support, Linux, Troubleshooting, Directory Service, Lightweight Directory Access Protocol (LDAP), Backup, Domain Name System (DNS), Ipv4, Network Model, PowerShell, Linux File Systems, Command-Line Interface, Cybersecurity, Wireless Security, Cryptography, Network Security. I hold IT Qualifications A+, N+, International Computer Driving License, IT Technical Support L4, IT System Support L5, Microsoft 365 certified: Modern Desktop Administrator Associate. Google IT Support Professional Certificate (Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, IT Security: Defense against the digital dark arts) I have also completed online courses with certificates: ITIL, Windows server fundamentals, Windows 10: Networking, Windows SCCM, Microsoft Teams Level 1, Microsoft 365 Enterprise (Azure AD) Cisco IOT. If you are seeking an experienced, tech-savvy and customer service-oriented helpdesk/desktop technician with the proven ability to establish excellent relationships with customers, employees, vendors and manufacturers, may we please discuss my skills, experience and qualifications. I look forward to learning more about this position and can be reached at (***)-***-**** or ****@*****.*** Thank you for your time. Sincerely, Duncan Kulani Maluleke